Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, productive, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role





We are looking for an Escalation Engineer to join our team. This is a Hybrid (Mohali) role, reporting to the Escalation Manager in the Customer Success department. In this role, you will play an integral part in solving critical technical challenges faced by client-facing teams, driving customer value, and enhancing operational efficiency. By leveraging data, market insights, and cross-functional collaboration, you will facilitate smooth technical resolutions and deliver exceptional experiences for Zscaler customers.

What you’ll do (Role Expectations)
Engaging with customers on escalated support issues or significant customer situations
Participating in a 24x7 Support Operation and 24x7 on-call rotation
Working with Engineering and assisting the customer with testing or troubleshooting
Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
Creating en

📌 Escalation Engineer Sahibzada Ajit Singh Nagar
🏢 Zscaler
📍 Sahibzada Ajit Singh Nagar