Job Overview

Shri Paramani Jewels is looking for a CRM Executive to manage customer relationships and ensure smooth coordination from post-sales follow-up to product delivery.

Key Responsibilities
Manage post-sales customer communication and follow-ups .
Coordinate with customers regarding product delivery schedules and timelines .
Schedule deliveries based on customer requirements and internal availability.
Follow up with customers for pending payments before delivery .
Coordinate with the sales and delivery teams to ensure products are delivered on time.
Keep customers updated about order status, payment status, and delivery timelines.
Maintain accurate customer and order records.
Handle customer queries and ensure a smooth post-sales experience.

Requirements
2–4 years of experience in CRM, customer service, retail, or post-sales coordination.
Excellent communication and interpersonal skills .
Robust follow-up and coordination skills.
Positive organizational and time-management abilities.
Customer-focused approach with attention to detail.
Experience in jewellery, luxury retail, or high-value products will be an advantage.

📌 Customer Relationship Management Executive New Delhi
🏢 Shri Paramani Jewels
📍 New Delhi