Customer Care Executive – Voice Process

Location: Vijay Nagar, Indore

Experience: 6 Months – 2 Years

Job Type: Full time

Process: Voice Process

Shift: Rotational Shifts

Job Summary

We are looking for a confident and customer-focused Customer Care Executive to join our team in Vijay Nagar, Indore. The ideal candidate should have excellent English communication skills, a customer-first attitude, and the ability to handle customer queries professionally over the phone.

Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Understand customer queries and provide accurate and timely resolutions.
Maintain a polite, professional, and positive approach while interacting with customers.
Record customer interactions and update relevant information in the system.
Follow company processes, guidelines, and quality standards.
Escalate complex customer issues to the appropriate team when required.
Meet assigned performance, quality,



and customer satisfaction targets.

Requirements
6 months to 2 years of experience in customer care, BPO, telecalling, or voice process.
Excellent English communication skills, both verbal and conversational.
Good listening and problem-solving abilities.
Customer-oriented approach with a skilled attitude.
Comfortable working in rotational shifts.
Basic computer knowledge and familiarity with CRM systems will be an advantage.
Candidates who can join immediately or at short notice will be preferred.

What We Offer
Competitive salary and incentives.
Skilled and supportive work environment.
Learning and career growth opportunities.
Exposure to a professional voice-process setting.

Job Location: Vijay Nagar, Indore

Experience Required: 6 Months – 2 Years

Shift: Rotational

Process: Voice

📌 Customer Care Executive Indore
🏢 Beacon Crew
📍 Indore