Indus Motors is looking for an enthusiastic and customer-focused Telecaller Executive to join our team. The candidate will be responsible for contacting customers, scheduling service appointments, following up on service requirements, and ensuring a positive customer experience.

Key Responsibilities
Make outbound calls to customers regarding vehicle service and maintenance.
Follow up with customers for service appointments and periodic maintenance.
Contact customers regarding pending service requirements and repair estimates.
Inform customers about service campaigns, offers, and other workshop activities.
Handle customer queries professionally and provide appropriate information.
Follow up with customers after vehicle delivery to obtain feedback.
Maintain accurate records of customer calls, appointments, and follow-ups.
Coordinate with the Service Advisor and Customer Care team for customer requirements.




Follow up with customers who have not visited the workshop despite previous communication.
Ensure daily calling targets and follow-up activities are completed.
Update customer information and call status in the relevant system/DMS.
Escalate customer complaints or critical issues to the concerned supervisor/manager.
Maintain skilled communication and positive customer relationships.

Education

12th Pass / Any Degree
Candidates with customer service, telecalling, automobile, or BPO experience will be preferred.

Experience

0–2 years of experience in telecalling, customer care, BPO, automobile service, or a similar role.

Pay: ₹12,000.00 - ₹17,000.00 per month

Perks:
Cell phone reimbursement
Internet reimbursement

Work Location: In person

📌 Tele Caller Executive Mannanthala
🏢 Indus Motors
📍 Mannanthala