Hiring: Team Leader – Personal Loans & Insurance Sales

Industry: BPO

Location: Mumbai

Role: Team Leader – Sales

Company Name: Teleperformance

Salary up to 5.5 LPA

6 days working (General Shifts)

Experience
2–4 years of BPO/Contact Centre experience
Minimum 1 year as a Team Leader
Personal Loans / Insurance Sales experience mandatory

Key Responsibilities
Manage and motivate a team of Sales Executives.
Drive daily/monthly sales and revenue targets.
Monitor and improve Conversion, Productivity, CSAT & AHT .
Manage Shrinkage, Attrition, Attendance & Adherence .
Conduct coaching, feedback, huddles, and performance reviews.
Handle escalations and ensure process & compliance adherence.




Prepare and track daily/weekly/monthly performance reports.

Key KPIs

Sales | Conversion | Revenue | CSAT | AHT | Shrinkage | Attrition | Productivity | Quality

Required Skills
Solid sales and people-management skills
Excellent communication and leadership abilities
Target-oriented with positive analytical and problem-solving skills
Positive knowledge of MS Excel/MIS reporting

Relevant experience in Personal Loans / Insurance Sales is mandatory.

Share your resumes on:

📌 Team Lead Thane
🏢 TP
📍 Thane