Key Responsibilities:
Handle customer queries through calls, WhatsApp, email, and other communication channels.
Understand customer concerns and provide appropriate solutions.
Follow up on pending queries, complaints, and requests.
Maintain accurate records of customer interactions and complaints.
Coordinate with internal teams to resolve customer issues.
Provide transparent and accurate information about company services.
Escalate complex issues to the concerned department when required.
Maintain professional communication with customers at all times.
Requirements:
Positive communication and interpersonal skills.
Fluency in English Hindi & Telugu is preferred.
Basic knowledge of computers, MS Office, and email.
Ability to handle customers patiently and professionally.
Positive problem-solving and follow-up skills.
Freshers and experienced candidates can apply.