Job Title: CRM Manager – Real Estate Location: Shimla, Himachal Pradesh Experience: 6–8 Years | Minimum 4 Years in a Managerial Role Job Summary We are looking for an experienced
CRM Manager – Real Estate
with strong knowledge of
property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the
complete pre-sale and post-sale CRM process
for residential/real estate projects. Key Responsibilities Manage the complete
CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure. Handle
RERA compliance , property-related documentation, and statutory records. Strong understanding of
Section 118 / HP land and property regulations , particularly requirements applicable to
non-Himachali/non-resident buyers . Manage
118-related documentation and processes
for eligible property transactions. Ensure accurate and timely maintenance of
property files, agreements, registration documents, payment records, and client documentation . Monitor and follow up on
receivables, outstanding payments, payment schedules, and collections . Prepare and maintain
CRM, sales, receivables, registration, and management reports . Manage regular
client communication and relationship management
throughout the property lifecycle. Handle client queries and




systematically resolve/escalate complex issues
within defined timelines. Coordinate with
Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders . Ensure compliance with applicable
Himachal Pradesh rules and regulations related to property purchase and ownership . Maintain complete knowledge of
property purchase processes, documentation, registration, possession, and post-sale requirements . Develop SOPs and ensure systematic CRM processes and documentation. Candidate Profile 6–8 years of relevant Real Estate/CRM experience , with at least
4 years in a managerial role . Strong experience in
residential real estate/property projects . Hands-on knowledge of
RERA compliance and real estate documentation . Strong understanding of
Himachal Pradesh property laws, rules, and regulations , especially
Section 118 . Experience handling
non-resident/non-Himachali property purchase processes
will be preferred. Strong understanding of
receivables, reporting, registration, agreements, and property documentation . Excellent
client communication, relationship management, negotiation, and problem-solving skills . Solid coordination skills with internal teams, clients, legal teams, and government/registration authorities. Good working knowledge of
MS Excel and CRM systems .

📌 CRM Manager – Real Estate (India)
🏢 Imperial Holding group
📍 India