Location:Vadodara, GujaratDepartment:Accounts & OperationsEmployment Type:Full-TimeExperience:2–5 years preferredTiming:Mon - Friday (9 AM-5PM EST)About the RoleWe are looking for a responsible and organizedAccounts & Operations Executiveto manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams.Roles & ResponsibilitiesAccounts & BillingPrepare and send customerinvoices and quotationsas required.Maintain accurate customer billing and account information.Follow up with customers regardingpending and overdue payments .Maintain payment records and coordinate payment collection.Provide customers with accurate information regarding invoices, payments, balances, and account status.Customer Account ManagementMaintain complete and up-to-date customer records.Manage customer contracts, agreements, SLAs, and related documentation.Monitor contract expiration dates, renewals, amendments, and pending paperwork.Communicate with customers professionally regarding billing, contracts, and account-related matters.Develop and maintain positive relationships with customers through timely and friendly communication.Administration & Back-Office OperationsMaintain organized digital and physical records.Manage day-to-day administrative and back-office activities.Coordinate between management, sales, accounts,



and technical support teams.Track pending tasks and ensure timely follow-up and completion.Prepare regular operational and management reports.Maintain internal databases, spreadsheets, customer information, and documentation.Sales & Support OperationsCoordinate with theSales Teamregarding customer onboarding, estimates, contracts, and billing.Coordinate with theTechnical Support Teamregarding customer requirements and pending issues.Monitor whether customer requests and internal tasks are being completed on time.Follow up with team members on pending customer-related activities.Technical Support Quality MonitoringReview and monitor technical support calls to ensure professional customer communication.Check whether support executives are following company procedures and service standards.Identify customer service or communication issues and report them to management.Maintain basiccall quality and support performance reports .Provide feedback to the support team when required.Candidate RequirementsBachelor's degree inCommerce, Accounting, Business Administration, or a related fieldpreferred.2–5 years of experience inaccounts, administration, operations, or back-office management .Good understanding of invoicing, payment follow-ups, and basic accounting.Solid knowledge ofMS Excel/Google Sheets .Good written and verbal communication skills.Solid organizational and follow-up skills.Ability to communicate professionally with customers.Ability to manage multiple tasks and priorities.Good attention to detail and documentation skills.Experience with US accounting softwareExperience working with asales or technical support teamis an advantage.

📌 Accounts & Operations Executive (Gujarat)
🏢 Cyber Hospitality
📍 Gujarat