We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a
diverse, multilingual team
working both remotely and onsite.
Key Responsibilities Candidate must be reachable 24x7 for any help. Experience in giving training / onboarding new hires, Handle
team scheduling ; should have
managed rosters/scheduling for teams working in multiple shifts. Oversee
Quality Assurance ,
Training , and
Performance Management Create and maintain
comprehensive reports in Microsoft Excel
(pivot tables, dashboards, etc.) Conduct
interviews , lead
onboarding , and manage
employee reviews Organize and lead
weekly client calls ; provide clear, data-driven updates Proactively manage
escalations
and implement corrective actions Identify areas for
process improvement
and innovation




✅ What We’re Looking For Proven experience managing customer service or call center teams. Strong
people management
and
multitasking
abilities Advanced
Excel skills
– confident with formulas, analysis, and dashboards Excellent verbal and written communication skills Experience with multilingual teams and international client communication Knowledge of CRM systems, workforce tools, and customer support software is a plus
Why Join Us? Work with a
diverse, global team Lead
high-impact international projects Pure work from the office - no work from home ever Outstanding exposure to
clients across multiple geographies Room for growth, ownership, and innovation
Apply now
if you’re ready to lead with confidence, drive change, and make an international impact.
Salary- 5.50LPA - 6LPA
Address: Live Salesman D-27, Sector-3, NOIDA, Uttar Pradesh, India 2-minute walk from Noida Sector-16 Metro Station Aishwarya - Global Talent Recruiter & HR Direct: +91 98189 44655, 98187 24655

📌 Team Lead (India)
🏢 Livesalesman
📍 India