Job Type: Full-time

Profile : Shift Manager Roles & Responsibility : Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment. Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and productive handling of incidents, requests, and problems in alignment with established service level agreements (SLAs Information Reporting to Management: Provide regular updates and reports to higher management regarding team performance, ticket resolution metrics, and operational issues, contributing to informed decision-making. Incident Management Reporting: Manage and report on incident management activities, including response times,



resolution rates, and post-incident reviews, identifying trends and recommending improvements. Change Management Support: Facilitate change management processes by ensuring team compliance with change procedures, overseeing change implementation during shifts, and reporting on change success rates and potential issues. Qualifications: Any Graduate Job Location : CBD Belapur TOTAL Experience : Min. 8 years Certification : ITIL & PMP. Salary: As per industry standards. Industry: IT Employment Type: Full Time, Permanent

📌 Shift Manager - ITIL (India)
🏢 Talentgigs
📍 India