Job Type: Full-time

Property: Everest Base Camp, MussoorieLocation: George Everest Estate, Mussoorie, UttarakhandDepartment: Front Office / Guest RelationsPosition: Guest Service Associate (GSA)Employment Type: Full-Time | On-SiteAbout Everest Base CampEverest Base Camp, Mussoorie is a boutique luxury glamping resort located amidst the deodar forests of George Everest Estate. The property offers premium rooms, cottages and villas along with Park Café, George’s Den and curated outdoor guest experiences.We are looking for a professional, energetic and guest-focused Guest Service Associate who can assist guests throughout their stay while supporting Front Office, Reservations and day-to-day resort operations.Key Responsibilities1. Guest HandlingWelcome guests warmly upon arrival and assist with check-in and check-out.Explain property facilities, meal timings, experiences and important resort information.Attend to guest requests professionally and ensure timely follow-up.Maintain regular communication with in-house guests regarding their stay requirements.Ensure every guest interaction reflects the service standards of the property.2. Front Office OperationsHandle check-ins, check-outs and guest registration formalities.Maintain accurate guest records in the PMS.Prepare arrival and departure information for the operations team.Coordinate room allocation and readiness with Housekeeping.Maintain proper shift handovers and pending-task reports.Assist with billing, payment collection and basic front-office documentation.3. Guest RelationsAssist guests with restaurant bookings, activities, local sightseeing and transportation.Coordinate special requests such as birthdays, anniversaries, BBQs, bonfires and other celebrations.Handle minor guest concerns and escalate sensitive matters to the Property Manager when required.Follow up with relevant departments until guest requests are completed.Maintain a polite and positive approach even during difficult situations.4. Reservations CoordinationCoordinate with the Reservations team regarding arrivals, room preferences,



packages and special requests.Verify booking details before guest arrival.Inform the team immediately about extensions, early departures or other booking changes.Assist with direct guest enquiries when required.Ensure no communication gaps exist between Reservations and on-property Operations.5. Housekeeping & Room CoordinationMonitor room readiness for arriving guests.Coordinate with Housekeeping for cleaning, amenities and extra-bed requirements.Report room-related complaints to the appropriate team and follow up until closure.Conduct basic room inspections when required.6. F&B; CoordinationInform guests about Park Café, George’s Den, meal timings and available dining experiences.Coordinate meal requests, restaurant bookings and special dining arrangements.Communicate guest dietary preferences or special requirements to the F&B; team.Assist with smooth coordination during group meals, celebrations and events.7. Telephone & WhatsApp CommunicationAttend guest calls and messages professionally.Respond to basic guest enquiries regarding property services, timings and experiences.Maintain professional communication standards across phone, WhatsApp and email.Escalate reservation or operational queries to the relevant department when necessary.8. Payments & BillingAssist with collection of guest payments as per property policy.Ensure bills and payment records are accurately maintained.Coordinate with Accounts for payment-related clarifications when needed.Avoid unauthorized discounts or commitments without management approval.9.



Property KnowledgeThe GSA should have complete working knowledge of:Room categories and basic featuresCheck-in and check-out timingsRestaurant and breakfast timingsResort activities and experiencesTransportation optionsProperty policiesNearby sightseeing locationsGuest safety instructionsBasic cancellation and payment policies10. General Operations SupportSupport the Property Manager and Front Office team during busy periods.Assist with group arrivals and departures.Maintain cleanliness and presentation of the reception and guest-facing areas.Report maintenance or housekeeping concerns noticed during property rounds.Support other departments when operationally required.Candidate ProfileAge Preferred: Approximately 20–30 yearsMinimum 1–3 years of hospitality experience preferred.Fresh graduates from Hotel Management institutes may also be considered.Previous Front Office, Guest Relations or Reservations experience is an advantage.Good spoken English and Hindi.Presentable personality with good grooming standards.Solid communication and interpersonal skills.Comfortable using computers, hotel PMS, WhatsApp and email.Willing to work rotational shifts.Comfortable working and staying in Mussoorie.Must have a positive and service-oriented attitude.Key Skills RequiredGuest Relations | Front Office Operations | Communication | PMS Handling | Reservations Coordination | Complaint Handling | Billing | Team Coordination | Hospitality Etiquette | Problem SolvingWhat We Are Looking ForThe ideal candidate should be someone who notices guest requirements before they have to repeatedly ask.A good GSA at Everest Base Camp should be:Warm with guests, alert on the floor, quick with follow-ups and dependable during busy operations.The position requires someone who is comfortable interacting with guests personally while also coordinating effectively with Housekeeping, F&B;, Reservations and Management.Performance IndicatorsThe Guest Service Associate will primarily be evaluated on:Guest feedback and satisfactionAccuracy of check-in and check-out proceduresResponse time to guest requestsQuality of guest communicationAccuracy of billing and PMS recordsCoordination with Housekeeping, F&B; and ReservationsGrooming and professional conductQuality of shift handoversAbility to resolve minor guest issues independentlyOverall contribution to smooth Front Office operations

📌 Guest Services Associate (Mussoorie)
🏢 Everest Base Camp, Mussoorie
📍 Mussoorie