Join us as an Operations Analyst
Manage daily operational activities and service performance against agreed priorities, service level agreements, and business objectives
Monitor and address operational risks, controls and service performance issues
Lead improvement initiatives that enhance service quality and efficiency
We're offering this role at associate level

What you’ll do As an Operations Analyst, you’ll manage daily operational plans, activities, and delivery schedules according to agreed timescales. You’ll secure proper capacity planning among team resources through changing business demands and priorities. You’ll also monitor operational risks, issues, and dependencies, and deploy risk mitigation strategies as needed.

You’ll Also Be
Monitoring, investigating, and correcting service delivery issues
Maintaining operational control, governance processes, budget management and resource planning activities
Collecting and analysing management information data to support operational decision-making




Partnering with India stakeholders and onshore CS teams to deliver India-for-India services whilst maintaining a consistent colleague experience across locations

The skills you'll need To succeed in this role, you'll need experience managing operational delivery, service management or business support activities. You'll also need a solid understanding of operational controls, governance, risk management and service delivery principles. You’ll bring experience using data and performance information to identify trends and backlog priorities, delivering improved service experiences for colleagues. You’ll Also Be Expected To Have
Experience implementing process improvements and supporting change initiatives
Solid analytical, problem-solving, communication, organisational, and stakeholder management skills
Proficiency in Microsoft Office applications and reporting tools
Deep knowledge of core Workday people processes and functionality
Practical experience using ServiceNow

📌 Service Improvement Analyst Bengaluru
🏢 NatWest Group
📍 Bengaluru