Job responsibilities

- Communicate with clients and candidates regarding background verification cases.
- Handle client queries through phone, email, and other communication channels.
- Coordinate with internal verification teams to ensure cases are completed on time.
- Track the status of verification cases and provide regular updates to clients.
- Maintain accurate records and update information in internal systems.
- Prepare reports and perform basic MS Excel/data-entry work.
- Follow up on pending documents or information.
- Identify issues or discrepancies and escalate them to the appropriate team.
- Maintain professional relationships with clients.
- Meet assigned quality, productivity and turnaround-time (TAT) targets.

Skills they usually look for

- Good English communication — spoken and written
- Basic MS Excel and computer skills
- Customer/client-handling skills
- Good follow-up ability
- Attention to detail
- Ability to multitask
- Skilled telephone and email etiquette

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Client Service Associate (Malad)
🏢 Securesearch Screening Service Private
📍 Malad