Job Description

Requirements

- Experience : 7.5+ years
- Relevant professional experience with robust hands-on experience in survey platforms and operations.
- Strong hands-on expertise in Qualtrics.
- Proven experience building and configuring complex surveys within Qualtrics.
- Strong knowledge of Survey Flow, Branch Logic, Display Logic, Skip Logic, Embedded Data, and Validation Rules.
- Hands-on experience with Qualtrics workflows, notifications, and automated actions.
- Experience customizing survey themes, styling, layouts, and user experience.
- Strong experience managing multilingual surveys and translation updates.
- Proven experience in functional testing, UX testing, workflow validation, and survey logic testing.
- Ability to troubleshoot complex survey configuration, workflow, and production issues.
- Experience managing survey versions, corrections, enhancements, and post-launch fixes.
- Strong attention to detail with a focus on survey quality, accuracy, and production readiness.
- Strong analytical and problem-solving skills.
- Good communication and stakeholder management skills.
- Ability to work independently and effectively as a hands-on individual contributor.
- Qualtrics certifications or advanced platform training are desirable.
- Experience with Qualtrics XM, Customer Experience, or Employee Experience solutions is an advantage.
- Knowledge of JavaScript, HTML, or CSS for advanced Qualtrics customization is desirable.
- Experience with survey integrations, APIs, dashboards, or data exports is an advantage.




- Experience working with global stakeholders and multilingual survey programs is preferred.

Responsibilities

- Build, configure, and maintain surveys within the Qualtrics platform.
- Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows.
- Configure and manage Qualtrics workflows, notifications, and automated actions.
- Customize survey layouts, styling, themes, and user experience based on business requirements.
- Perform survey updates, corrections, enhancements, and version management.
- Execute comprehensive functional, UX, workflow, and survey logic testing before deployment.
- Troubleshoot survey configuration, logic, workflow, display, and user experience issues.
- Manage multilingual surveys and translation updates across supported languages.
- Coordinate translation changes and ensure translated content is accurately reflected across survey versions.
- Perform quality checks to validate survey content, logic, translations, workflows, and configurations before launch.
- Support survey deployment, launch readiness, and production activities.
- Investigate and resolve post-launch survey issues and defects.
- Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations.
- Maintain survey documentation, configuration details, version history, and change records.
- Ensure adherence to survey governance, quality standards, and operational processes.
- Work independently as a hands-on individual contributor while managing end-to-end survey operations.

📌 Senior Staff Engineer (Qualtrics Survey Operations Specialist) (Hyderabad)
🏢 Nagarro
📍 Hyderabad