Job Description

Roles & Responsibilities:

● Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.
● Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.
● Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals

● Create, maintain, and present documentation, including: SOPs, rules of engagement,



and process workflows to ensure adherence to internal policies

● Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles

● Manage global stakeholder communication across multiple lines of business/time zones by establishing explicit communication channels.

● Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact

📌 Lead - Business Analyst (Chennai)
🏢 FreshWorks
📍 Chennai