- Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
- Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
- Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
- Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
- Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned