This is a sales and conversion-focused role, not a traditional customer support position. You will be responsible for managing customer leads, understanding their accommodation requirements, addressing concerns, and driving each opportunity toward a successful booking.
The ideal candidate is a strong communicator with proven experience in international customer-facing sales and a passion for helping customers make informed decisions.
Key Responsibilities
- Engage with inbound and warm leads from international markets.
- Understand customer requirements and recommend suitable rental options.
- Qualify leads and manage the complete sales lifecycle from initial engagement to booking confirmation.
- Conduct consultative sales conversations through calls, emails, chat, and WhatsApp.
- Build rapport and trust with customers throughout the decision-making process.
- Identify and address objections effectively to improve conversion rates.
- Negotiate and guide customers toward closure while ensuring a positive customer experience.
- Maintain consistent follow-up and pipeline management until conversion or closure.
- Work closely with internal teams to resolve operational concerns impacting customer decisions.
- Achieve and exceed assigned sales, revenue, and conversion targets.
- Update CRM and maintain accurate records of lead interactions and sales activities.
Required Qualifications
- 2 to 5 years of experience in:
- Inside Sales
- International Sales
- B2C Sales
- Consultative Sales
- Proven experience handling international customers directly in a sales capacity.
- Strong understanding of lead qualification, objection handling, negotiation, and closing.
- Demonstrated success working against sales, revenue, or conversion targets.
- Experience managing warm and high-intent leads.
- Excellent verbal and written English communication skills.
- Comfortable communicating through calls, email, chat, and WhatsApp.
- Robust ownership mindset with the ability to independently manage a sales pipeline.
- Comfortable working in a permanent night-shift environment.
Preferred Background
Candidates with experience in the following industries will be highly preferred: