Position Overview:

The role of an Account Manager Revenue Cycle is to act as a focal point of contact after the client goes live. He/She is to manage customer relationships, expectations, and customer business. He/She will also be responsible for assessment, risk, financial analysis, and customer satisfaction.

Job Functions/Responsibilities:

- Be updated about the recent features and enhancements within the product.
- Be updated with product, process, and technical knowledge.
- Communicate with assigned clients to assess their comfort with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative.
- Conduct strategic calls with customers on a regular basis.
- Document the key points of the conversation in the internal portal, maintain security and compliance measures.
- Identify any potential risks that could affect the customer's day to day operations – on a case, project, or trends.




- Report and create a root cause analysis report for the identified risk to the supervisors.
- Create a preventive plan of action for the identified financial risk and communicate it to the stakeholders and customers.
- Document the key points in the internal portal, maintaining security and compliance measures.
- Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.
- Liaise with internal teams to get resolutions to customer queries or cases on a timely manner.
- Review customer feedback and create an improvement plan for any constructive feedback.

Experience/Education Requirements :

- Bachelor's Degree required; Master's Degree preferred
- Domain specific knowledge in RCM preferred.
- Industry knowledge of Revenue Cycle Management required.

📌 Account Manager - RCM (Customer success) - eClinicalWorks (Mumbai)
🏢 EClinical Works India Private
📍 Mumbai