Full Time, In-Office Role

Andheri East, Mumbai

Experience: 4-6 years

Immediate Joiners Preferred

Company: A Leading Integrated Digital Media Agency

We’re an integrated digital-first media and marketing company, specialising in organic media, meme marketing, influencer partnerships, and content-led brand solutions, working at the intersection of culture, creators, and communities to help brands build cultural relevance and social-first growth.

This role is specifically for our client on retainer - ChatGPT India.

ROLE OVERVIEW

We’re looking for an Account Manager to run the day-to-day on one of our biggest accounts, working closely with the Group Account Manager to keep the client’s world moving.

You’ll own specific workstreams end to end, from brief to delivery, and be a dependable second point of contact the client can lean on when the GAM isn’t in the room.

Because of who the client is, real curiosity about tech and AI matters here. You don’t need to code, but you do need to genuinely want to understand how AI products work and where the category’s headed, because that shows up in the work.

WHY THIS ROLE MATTERS

This is one of the most visible accounts in the agency, and every workstream on it gets noticed, by the client and by leadership.

Get this right and you’re building the track record that gets you to Group Account Manager next. It’s also a fast way to learn how a large retainer actually runs, end to end.

KEY RESPONSIBILITIES Manage the Client Relationship

- Be a day-to-day point of contact the client trusts and comes back to
- Turn briefs and business priorities into clear direction for the team executing the work
- Keep the client updated proactively, don’t wait to be chased
- Flag opportunities within your workstreams before the client has to ask

Own Delivery & Execution

- Run your workstreams end to end, from brief to final delivery




- Catch issues with timelines or output early, before they become client-facing problems
- Coordinate with creative, strategy, and content to keep quality high and deadlines real
- Step in on escalations within your scope and know when to loop in the Group Account Manager

Support & Mentor the Team

- Guide junior executives on your workstreams, review their work before it goes to the client
- Set the tone for how the team communicates and presents
- Help onboard new team members into how the account runs

Contribute to Strategy

- Bring a real point of view to account planning, not just execution
- Stay current on AI and tech so you can hold your own in client conversations
- Track performance and sentiment on your workstreams and flag trends up

WHAT WE’RE LOOKING FOR

- 4-6 years in account management or client servicing, agency experience required
- Experience owning a workstream or mid-sized account with real client-facing responsibility
- Real curiosity about tech and AI, and the ability to get up to speed fast in a moving space
- Solid instincts for managing relationships, with clients and with the team around you
- Comfortable handling day-to-day escalations without panicking
- Sharp communication, written and spoken

BONUS POINTS IF YOU HAVE

- Experience on a tech, AI, or product-led account
- Some experience mentoring or reviewing the work of junior team members
- A positive sense of how content, creative, and social strategy come together at a digital-first agency

SOFT SKILLS

- Steady under pressure
- Proactive, doesn’t wait to be told
- Actually curious about where AI and tech are headed
- Reliable enough that people stop double-checking your work
- Takes ownership of their piece of the account

NOTE

This role may occasionally need some flexibility around client and campaign timelines, including evening or weekend availability when things are moving fast.

📌 Account Manager | Agency on Retainer for ChatGPT India (Mumbai)
🏢 Katapult
📍 Mumbai