• Respond to customer queries via email in a professional manner
• Provide accurate information and resolve customer issues
• Maintain proper records of customer interactions
• Follow company guidelines and email templates
• Ensure timely responses and meet service level targets
• Escalate complex issues to the senior team when required
Key Responsibilities:
• Graduate/PG in any discipline.
• Positive written communication skills in English
• Basic computer knowledge (MS Office, email handling)
• Attention to detail and problem-solving skills