Allocation of calls as per Engineers’ skills and customer prioritization.Project DocumentationProcessing Project Sales orders in the ERP and through Excel Ensuring required co-ordination to close loop registered call/escalations.Ensuring regular feedbacks/updates to customers as and when required.Ensuring aggressive folllow up process for inter-departmental cooridnation and closing loops and open issues as and when required. Preparing various type of MIS reports for management review. Sharing data/discuss issues with reporting manager.Data analysis for removal of identified gaps.Maintenance of engineer’s leave/ training calendar.Validating conveyance and tour travel bills of engineers and maintaining hard and soft filing with MIS for the same.
📌 Back Office Executive (Noida)
🏢 Recognized
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.