Customer Service Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted today

Job

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About the job

Scale Today is looking for a detail-oriented and customer-focused professional to join our team as a Flight Booking & Customer Support Executive.

If youre comfortable handling flight reservations, solving customer issues, working across multiple booking platforms, and taking ownership of customer requests from start to finish, wed love to hear from you.

Location: Anywhere in India

Employment: Full time

Working Days: 6 days/week

Shifts: Rotational shifts, including overnight/weekend/holiday coverage

Salary: 6500-9000 weekly in-hand (yes weekly)

Openings: 3

What youll do:

Handle flight booking inquiries, cancellations, modifications, and reservation-related issues via chats and emails. You may also need to call airlines.

Manage flight reservations across multiple platforms with a high level of accuracy.

Communicate with customers professionally through written channels.

Understand and apply airline rules, fare conditions, booking policies, and internal processes.

Investigate customer issues and take ownership until they are resolved.

Work independently in a fast-paced startup environment.

Maintain accuracy and attention to detail while handling time-sensitive bookings.

This is initially a short-term role,



with the potential to continue on a long-term basis depending on business requirements, performance, and ongoing client needs.

What were looking for:

1+ year of relevant work experience.

Excellent written and verbal English communication.

Strong attention to detail and problem-solving skills.

Good critical thinking and customer service skills.

Ability to quickly learn airline policies, fare rules, and booking systems.

Strong ownership and accountability.

Comfortable working 6 days a week on rotational shifts.

Willingness to work weekends, holidays, and overnight shifts when required.

Personal laptop and reliable high-speed internet.

Graduate preferred.

Previous experience in customer support, travel, airlines, or flight bookings is a plus, but not mandatory.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Service Specialist (Maharashtra)
🏢 Scale Today
📍 Maharashtra