We are seeking an experienced Telecom Program Manager to support network circuit
procurement, delivery, and testing for site launches and Keep the Lights On (KTLO)
initiatives. This role will execute strategic infrastructure projects while managing carrier
engagement activities requiring telecom coordination expertise.
• Manage end -to -end circuit procurement, delivery, and testing for Plan of Record (POR)
based site launches
• Execute strategic infrastructure initiatives, including Ring Topology Conversion, Circuit
Upgrades, Fixed Wireless to Fiber Conversion, and SPoF mitigation
• Coordinate delivery of WAN circuits supporting capacity upgrades and network initiatives
• Support POR deliveries, customer intake requests, and legacy service sunset activities
• Maintain project governance, stakeholder communication, and delivery timelines
Carrier Engagement & Coordination
• Serve as primary interface with ISPs for service delivery coordination
• Create and manage service requests during circuit delivery and incidents
• Conduct proactive follow -up and escalation to expedite service delivery
• Coordinate field activities between ISP technicians and internal teams
• Provide real -time status updates and resolve delivery blockers
Operational Support & Reporting
• Manage KTLO initiatives to maintain network reliability
• Track circuit delivery metrics and project milestones
• Maintain documentation for circuit orders and vendor coordination
• Support monthly business reviews
• Ensure compliance with delivery standards and quality gates
Experience Requirements
• 7+ years of program -level telecom/network infrastructure experience
• Experience managing North America programs
• Proven track record managing multiple concurrent infrastructure projects
• Strong stakeholder and executive communication skills
Technical Skills
• Strong understanding of WAN circuit technologies (Fiber, Fixed Wireless, DIA, DX)
• Knowledge of network topology concepts
• Familiarity with circuit delivery lifecycle
• Basic understanding of ISP operations, Analytics & Reporting Skills
• Advanced Excel skills and data manipulation
• Robust analytics and dashboard building experience (Tableau/QuickSight preferred)
• Experience creating executive -level reports and KPI tracking, Communication & Coordination
• Strong written and verbal communication skills
• Ability to explain technical concepts to non -technical audiences
• Robust follow -up and escalation management
• Experience coordinating field activities across time zones
Operational Excellence
• Detail -oriented with strong organizational skills
• Ability to work independently
• Problem -solving mindset with delivery focus
• Experience in fast -paced environments
• Flexibility to adapt to changing priorities
Perks
- Health insurance coverage for self, spouse and kids
- Long -term benefit savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
📌 Program Manager - Telecom (Bengaluru)
🏢 Important Business
📍 Bengaluru
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