Role & responsibilities- Contact - HR - (phone hidden)
Customer Service
- To handle customer queries related to product, product availability, pricing information, sizing, material etc.
- To proactively assist the customer in mixing and matching
- To escalate any major customer issues/ feedback to the Store Manager/section Incharge as and when required
- To follow up for the customer orders & accordingly coordinate till the merchandise is delivered to the customer
Sales Target Achievement
- Work closely with the store team to achieve category & store Targets
- To cross sell and upsell within the category and across influence sale by proactive interaction with customers
- To emphasis on add on sales & increase in average bill value.