- Handle customer inquiries through various channels such as email, chat, and phone calls in a timely and professional manner.
- Resolve customer complaints and issues by providing effective solutions or escalating them to the concerned teams when necessary.
- Process travel bookings, ticketing requests, and other services related to the travel industry using blended processes.
- Maintain accurate records of all interactions with customers in CRM systems for future reference.
Job Requirements :
- 1-3 years of experience in a similar role within the travel & tourism industry.
- Solid knowledge of blended process, chat process, email process, international process, query resolution techniques.
- Excellent communication skills for handling complex customer queries and resolving conflicts efficiently.
📌 Customer Service Executive (New Delhi)
🏢 Atain
📍 New Delhi
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