Service Management Lead (Bengaluru)

Service Management Lead (Bengaluru)

29 Sep
|
Tata Consultancy Services
|
Bengaluru

29 Sep

Tata Consultancy Services

Bengaluru

TCS Hiring!!!

Role & responsibilities

We are seeking an experienced Service Management Lead with robust Infrastructure Management expertise to lead IT service delivery, operational excellence, and service governance across enterprise infrastructure environments.

Key Responsibilities

Service Management & Governance, Infrastructure Operations, Incident & Problem Management, Vendor & Stakeholder Management, Service Transition & Change Management, Compliance & Request Management.

Required Skills & Experience

ITIL, ServiceNow, Windows/Linux, VMware, AD, Networking, Storage, Backup, Monitoring tools, leadership and stakeholder management.

Key Performance Indicators

SLA achievement, uptime, MTTR, change success rate, CSAT, vendor performance.

📌 Service Management Lead (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru

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