">Salesforce Delivery Lead

7-12 Years Hyderabad

- Salesforce
- Delivery Lead
- project management
- program delivery
- product delivery
- business systems
- Agile

Salesforce Delivery Lead

The Role

As the Salesforce Delivery Lead, you will lead the planning and delivery of major Salesforce initiatives for the Enterprise Applications team. Similar to a project manager, this role coordinates scope, schedules, resources, dependencies, risks, decisions, and stakeholder communications from intake through release and stabilization. You will partner with business leaders, product owners, Salesforce administrators, developers, architects, QA resources, security, compliance, integration teams, and external partners to convert priorities into executable delivery plans and ensure outcomes are delivered predictably. The ideal candidate combines Salesforce delivery experience, solid project leadership, disciplined execution, and the ability to communicate clearly with both technical and business audiences.

Responsibilities

Lead the end-to-end delivery of major Salesforce initiatives, from intake and discovery through planning, execution, release, stabilization, and transition to support.

Create and maintain integrated delivery plans covering scope, milestones, resources, dependencies, environments, testing, deployment, training, communications, and operational readiness.

Facilitate discovery, estimation, prioritization, planning, standups, working sessions, status reviews, release-readiness reviews, retrospectives, and executive updates.

Coordinate Salesforce administrators, developers, analysts, architects, QA resources, integration teams, vendors, and business subject-matter experts across multiple workstreams.

Clarify initiative objectives, deliverables, success measures, roles, decision rights, assumptions, and acceptance criteria before execution begins.

Manage scope, schedule, capacity, risks, issues, dependencies, decisions, and changes; escalate promptly with clear impacts and recommended options.

Translate business priorities into actionable backlogs, delivery phases, release plans, and team commitments while balancing value, feasibility, and platform constraints.

Partner with product owners and business stakeholders to maintain priorities, resolve trade-offs, secure timely decisions, and keep initiatives aligned to expected outcomes.

Drive cross-functional readiness for testing, data migration, integrations, security, compliance, training, communications, deployment, and post-release support.

Provide concise, audience-appropriate status reporting on progress, milestones, budget or capacity, risks,



issues, dependencies, decisions, and forecasted completion.

Use delivery metrics such as milestone performance, throughput, defect trends, test progress, release success, risk aging, and stakeholder readiness to improve predictability.

Promote consistent delivery practices, documentation, governance, and continuous improvement across the Salesforce team without creating unnecessary process overhead.

Qualifications

Education Experience :

o Minimum 7+ years of experience delivering Salesforce, CRM, enterprise application, or technology initiatives in project management, program delivery, product delivery, business systems, or related roles.

o Minimum 3+ years leading complex Salesforce initiatives with multiple technical and business workstreams, dependencies, stakeholders, and releases.

o Demonstrated experience building delivery plans, managing scope and schedules, coordinating resources, facilitating decisions, mitigating risks, and driving initiatives through deployment and stabilization.

o Experience working with distributed or remote teams, including U.S.-based stakeholders, offshore delivery resources, enterprise architecture, security, compliance, and cross-functional business partners.

Technical Skills :

o Strong working knowledge of the Salesforce delivery lifecycle, including discovery, requirements, solution design, configuration and development, integrations, data migration, testing, deployment, release management, and production support.

o Experience managing Agile, hybrid, or structured project delivery using backlogs, roadmaps, release plans, sprint or iteration planning, milestones, status reporting, and governance checkpoints.

o Ability to develop and maintain project plans, RAID logs, dependency maps, decision logs, resource plans, release calendars, test-readiness plans, cutover plans, and stakeholder communications.

o Experience using Azure DevOps, Jira, Salesforce DevOps Center, Copado, Gearset, Flosum, Git-based deployments, CI/CD concepts, or similar tools to coordinate work and support controlled releases.

o Ability to create executive-ready status reports, roadmaps, business cases, steering updates, risk summaries, delivery forecasts,



and investment or capacity recommendations.

o Working knowledge of Salesforce platform capabilities, environments, release cycles, security considerations, integration patterns, API dependencies, managed packages, platform limits, and data governance sufficient to lead delivery decisions and surface risks.

o Proficiency with Microsoft Teams, Excel, PowerPoint, Word, Visio, Lucidchart, Power BI, Microsoft Project, or similar tools for collaboration, planning, process mapping, reporting, and executive communication.

Soft Skills :

o Strong delivery leadership with the ability to create structure, establish accountability, maintain momentum, and guide teams through ambiguity and changing priorities.

o Excellent communication skills with the ability to explain delivery status, risks, dependencies, trade-offs, and decisions to both technical and executive audiences.

o Strong stakeholder management, facilitation, negotiation, prioritization, and decision-making skills.

o Ability to influence without direct authority, resolve cross-team obstacles, and hold contributors accountable while maintaining collaborative relationships.

o Highly organized and proactive, with the ability to manage multiple initiatives, workstreams, priorities, risks, dependencies, and commitments.

o Calm, solutions-oriented leadership style with the ability to coordinate administrators, developers, architects, analysts, QA, security, compliance, product owners, vendors, and business stakeholders.

Preferred :

o Project Management Professional (PMP), Certified ScrumMaster (CSM), PMI-ACP, SAFe, or comparable project or Agile delivery certification.

o Salesforce Administrator, Platform App Builder, Salesforce Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or related Salesforce certification.

o Experience delivering CRM, CPQ, field operations, service operations, sales operations, MA integration, SOX compliance, data governance, or enterprise transformation initiatives.

o Experience leading large releases involving integrations, data migration, user acceptance testing, organizational change, training, cutover planning, and hypercare.

o Experience working with executive stakeholders to communicate delivery health, investment priorities, capacity constraints, operating risks, business readiness, and roadmap recommendations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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