Dear Candidate,

Greetings from TATA Consultancy Services.

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company.

TCS is hiring for Servicenow Administrator Position.

Virtual interview : Chennai Location.

Interview date : 30 -Sep-26

Experience : 6 Years to 10 years

Please find the below JD

- Strong experience in Service Catalog Administration including Catalog Items Record Producers Task Definitions Approval Definitions and Flow Designer.

The candidate should be proficient in using standard catalog fulfillment flow templates and capable of developing custom flows when standard solutions do not meet business requirements.

- For CMDB- Solid knowledge in Discovery and Service mapping modules is required • Perform day-to-day administration of the ServiceNow platform including users, groups, roles, and access controls. •

Monitor platform health, system logs, and performance to ensure high availability and stability. •

Manage instance upgrades, patching, and hotfix validation in

coordination with stakeholders. Configuration & Customization •

Configure and maintain UI Policies, Business Rules, Client Scripts,



and Workflows to meet business requirements. •

Support enhancements and minor customizations without impacting out-of-box functionality. • Maintain forms, lists, views, notifications, and SLAs.

ITSM Module Support • Administrator and support core ITSM modules: •

Incident Management •

Problem Management •

Change Management •

Request Fulfilment •

Ensure workflows and lifecycle states align with ITIL standards User & Operational Support •

Provide L2/L3 support for ServiceNow-related incidents and service requests. •

Troubleshoot platform issues and coordinate with ServiceNow developers or vendor support when required. •

Act as a point of contact for ServiceNow-related operational issues. • Service Catalog Administration :

Service Catalog designs and record producer •

Agile Development •

Flow designer and workflow •

Reporting: Platform Analytics •

Scripting Knowledge and Integration Knowledge

Note : EX-TCS Employees are not eligible.

Interested Candidate Please share the below Details:

1. Total Exp :

2. Relevant Exp:

3. Contact No. :

4. Current CTC :

5. Expected CTC:

6. Current Location :

7. Agree with work Location interview:

8. Notice period :

9. Current Company :

10. Highest Qualification : (Regular/Part Time):

11. Any Gap :

12. Duration of Gap:

13. Have you Earlier worked with TCS(Yes /No) :

Thanks & Regards,

Tripti Dhyani

Human Resources Talent Acquisition Group

Mail to: [email protected]

📌 Urgent opening with Tcs || ServiceNow Admin || Chennai || 30-Sep-26
🏢 Tata Consultancy Services
📍 Chennai