Responsibilities:

- Provide L2 support for Microsoft Teams Voice / Teams Telephony.
- Troubleshoot voice, calling, connectivity and call-quality issues.
- Support Cisco CUCM and CUBE environments.
- Troubleshoot SIP-based telephony, VoIP and voice gateways.
- Analyze and troubleshoot end-to-end call flows and call routing.
- Manage voice infrastructure, configurations and related incidents.
- Support Teams Phone features, policies and configurations.
- Handle incidents and service requests using ITIL/ticketing processes.
- Coordinate with global teams and vendors for complex voice issues.
- Document troubleshooting procedures and contribute to knowledge management.

Must Have

- Strong experience in Unified Communications / Voice / Telephony.
- Hands-on experience with Cisco CUCM.
- Experience with Cisco CUBE / Voice Gateways.
- Strong understanding of SIP / VoIP.
- Valuable understanding of call routing and end-to-end call flow.
- Experience in voice troubleshooting and infrastructure support.

📌 IT Service Professional Modern Workplace Services (Bengaluru)
🏢 Oges Solutions
📍 Bengaluru