ABOUT BHARAT FITNESS DEN & BHARAT NUTRITION

Bharat Fitness Den is Odisha's most advanced and fully equipped fitness facility, headquartered at OM Tower, Jaydev Vihar and New Airport Road, Bhubaneswar. Founded by fitness entrepreneur Kumar Bharat, the brand has rapidly grown into Bhubaneswar's most recognised premium gym with over 9,000+ Instagram followers, a 5-star Justdial rating, and a thriving community of fitness-first members.

Bharat Fitness Den is not just a gym — it is a complete wellness ecosystem. Under the Bharat Nutrition vertical, the brand also retails a curated range of premium protein supplements, nutritional products, and wellness essentials — making it a one-stop destination for health, performance, and transformation in Odisha.

As the brand scales across both locations, we are looking to bring on board a sharp, client-focused, and commercially driven Manager who will be the face of our business relationships — converting every interaction into a long-term, high-value partnership.

ROLE OVERVIEW

The Manager – Client Relations & Business Development at Bharat Fitness Den is the brand's most important client-facing role. You are the bridge between what we offer and what our clients — whether individual members, corporate partners, or institutional buyers — truly need. You don't just sell; you listen, understand, comfort, advise, and build trust that converts into long-term commercial relationships.

Your experience in healthcare or a service-based B2B environment gives you a unique edge — you understand the nuance of selling to clients who are making decisions about their health, their wellness, and their money. You bring that same consultative, empathetic, and results-oriented approach to every interaction at Bharat Fitness Den and Bharat Nutrition.

This role combines client relationship management, B2B business development, cross-sell/upsell revenue generation, and a degree of administrative coordination — making it a high-impact, high-ownership position for someone who is equally comfortable in a boardroom, on a gym floor, or behind a desk.

KEY RESPONSIBILITIES

Client Acquisition & Relationship Management

- Serve as the primary point of contact for all high-value individual clients, corporate accounts, and institutional partners.
- Conduct structured, empathetic, and consultative client discovery meetings — understand each client's fitness goals, wellness needs, and budget before presenting any solution.
- Build a warm, trust-based rapport with every prospect through active listening, personalised communication, and a genuine interest in their wellbeing outcomes.
- Guide prospects through the full client journey: initial inquiry needs assessment solution presentation objection handling onboarding.
- Manage and grow a portfolio of existing clients through regular check-ins, satisfaction monitoring, and proactive relationship nurturing.
- Ensure every client — individual or corporate — feels valued, heard, and consistently supported at both Bharat Fitness Den locations.

B2B Business Development

- Identify, approach, and convert B2B opportunities across Bhubaneswar — IT parks near Jaydev Vihar, corporate offices along New Airport Road, hospitals, clinics, schools, colleges,



and housing societies.
- Pitch and close corporate wellness tie-ups: bulk membership packages, employee wellness programmes, and group training arrangements for organisations.
- Build partnerships with healthcare professionals — physiotherapists, dietitians, doctors, and wellness clinics — to generate referral pipelines for gym memberships and Bharat Nutrition products.
- Develop and maintain a B2B prospect database with regular outreach cadences via calls, emails, LinkedIn, and in-person visits.
- Represent Bharat Fitness Den at local networking events, wellness expos, and corporate health fairs to build brand visibility and generate leads.
- Negotiate and finalise B2B partnership agreements in consultation with the co-founder.

Cross-Selling & Upselling — Bharat Fitness Den & Bharat Nutrition

- Develop a deep, thorough understanding of the complete Bharat Fitness Den and Bharat Nutrition product and service portfolio — gym memberships, personal training packages, group classes, transformation programmes, and the full Bharat Nutrition supplement range.
- Identify cross-sell and upsell opportunities within every client interaction — a member on a basic plan is an opportunity for a PT package
- Design and present bundled solution packages that combine gym memberships with Bharat Nutrition products, offering clients greater value while driving higher revenue per client.
- Drive Bharat Nutrition supplement sales through consultative product recommendations aligned to each client's specific fitness goals — muscle gain, fat loss, endurance, recovery, or general wellness.
- Track individual client purchase history and proactively recommend upgrades, renewals, and complementary products at the right moment.
- Achieve monthly cross-sell and upsell revenue targets as a core KRA alongside membership targets.

Client Comfort, Retention & Experience

- Act as a calming, professional, and reassuring presence for clients who are current to fitness, returning after a gap, or managing health-related concerns — your healthcare background is a key differentiator here.
- Handle client concerns, dissatisfaction, or service complaints with empathy, speed, and a solution-first approach — always protecting the relationship.
- Design and execute a structured client retention programme: regular touchpoints, progress celebrations, renewal reminders, and loyalty rewards.
- Coordinate with the Floor Manager and Personal Trainers to ensure every client's on-ground gym experience matches the expectations set during the sales conversation.
- Gather client feedback regularly and relay actionable insights to the management team to continuously improve service quality.

Administrative Responsibilities

- Maintain accurate and up-to-date records of all client interactions, meeting notes, proposals, and deal status
- Prepare client proposals,



service agreements, and corporate wellness MoUs in a professional, branded format.
- Track and report B2B pipeline status, client portfolio health, cross-sell/upsell performance, and retention metrics on a weekly basis.
- Coordinate internally with the Sales Manager, Front Office, Floor Manager, and Bharat Nutrition team for seamless client delivery.
- Support the co-founder with key account reviews, business development presentations, and stakeholder meetings as required.
- Manage day-to-day administrative tasks related to client documentation, contract renewals, and onboarding paperwork.

KEY RESULT AREAS (KRAS)

- Monthly B2B partnership closures — number of new corporate/institutional accounts onboarded.
- Cross-sell & upsell revenue generated from existing client portfolio (Bharat Fitness Den + Bharat Nutrition).
- Client retention rate — percentage of clients renewing memberships or packages.
- Client satisfaction scores — gathered via structured feedback mechanisms.
- Bharat Nutrition supplement revenue contribution from client portfolio.
- B2B pipeline value — total value of active prospects at each stage of the funnel.

SKILLS & COMPETENCIES

Consultative Selling

B2B Client Management

Cross-Selling & Upselling

Relationship Building Negotiation Objection Handling Empathy

CRM Management Proposal Writing Pipeline Reporting

Bharat Nutrition Product Knowledge Healthcare / Wellness Acumen

QUALIFICATIONS & CERTIFICATIONS

- MBA in Sales & Marketing — Mandatory minimum qualification. Candidates without an MBA will not be considered.
- 1–2 years of prior work experience in a client-facing B2B sales or relationship management role in the healthcare, pharmaceutical, wellness, hospital, insurance, or service-based industry is mandatory.
- Proven track record of managing client portfolios, closing B2B deals, and driving upsell/cross-sell revenue.
- Strong working knowledge of CRM tools & MS Excel
- Excellent written and verbal communication skills in Odia, Hindi, and English — you represent the brand in every interaction.
- Knowledge of fitness, nutrition, and wellness products is a strong advantage — familiarity with protein supplements, vitamins, and sports nutrition will help you cross-sell Bharat Nutrition products credibly.
- Any certification in sales, CRM, or client success management is an added advantage
- A professional, well-groomed, and composed demeanour — you are the face of the brand to every B2B partner and high-value client.

WHAT WE OFFER

- Competitive fixed salary with a performance-linked incentive structure tied directly to B2B closures, cross-sell revenue, and client retention outcomes.
- Complimentary Bharat Fitness Den membership across both locations.
- Bharat Nutrition employee discount on all supplement and wellness products.
- Direct access and mentorship from the co-founder — this is a high-visibility, high-impact role.
- The opportunity to shape the B2B and client relations function of Odisha's fastest-growing fitness and wellness brand from the ground up.
- Clear growth path
- Exposure to corporate wellness, nutrition retail, and fitness brand-building — a rare combination in one role.

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