Position Overview

The person holding this role would be required to manage mainly the SaaS Application being used within Jeebly, including but not limited to CRM / Help Desk or service desk management tools / Call Center Applications (Zoho, FreshWorks, FreshSales, FreshDesk Genesys), and assist Jeebly to make full use of such applications to ensure maximum productivity process efficiency.

- CRM Administration - Manage the overall CRM platform, set up users, customize fields, ensure data integrity, and build process automations.
- Workflow Design - Design, build, and maintain complex automated workflows, integrations (APIs), and custom scripts for marketing, sales, and service across Jeebly. Creation of automated sequences for lead handoffs, follow-ups, onboarding, customer service much more.
- Process Mapping - Map out current business processes, identify bottlenecks, and design new automated workflows to improve efficiency and collaboration across Jeebly.
- Sales Operations - Focuses on automating the sales pipeline, lead scoring, forecasting, and sales performance tracking.
- Marketing Operations - Manage marketing automation platforms, email campaign setup, lead nurturing sequences,



and campaign tracking.
- Customer Service Automation (Internal External) - Implements chatbots, automated support tickets, and service workflows to enhance customer support efficiency across Jeebly s ecosystem.
- Data Management - Ensure data integrity, automate data entry processes, data cleansing and syncing across systems for a unified clean view for decision making.
- Reporting Analytics - Set up automated dashboards to track performance and insights.
- Integrations - Connecting the CRM other applications with business tools to ensure unified views for the leadership teams.
- Training Support - Training users on recent automated processes and systems.

Required Skills

Data Governance Business Process Mapping (BPM) API Integrations Workflow Automation CRM Architecture Integration Management FreshWorks Implementation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Manager - Process Automation (Noida)
🏢 Jeebly
📍 Noida