Job Summary

Group Company: AU Small Finance Bank Limited

Designation: Sales Associate LAP

Position description: Generate fresh business and service existing clients.

Responsibilities

- Achieve assigned targets for sales and regular collection.
- Conduct marketing activities, leafleting, canopy, etc., to identify new sources of business.
- Handle customer queries, build up customer relationship and develop brand value in the market.
- Attend customer queries and provide resolution.
- Coordinate with the Operations and Collections department for customer onboarding and servicing.
- Conduct physical verification of the customer's residence, business and any other asset crucial from credit point of view, and take photographs.
- Follow instructions from seniors, coordinate with internal teams for getting visit reports done.
- Visit customers for first FI and meeting, and also accompany seniors to the customer's place for visit and verification.
- Conduct physical verification of credit-related documents such as ITR, bank statements, receipts, ledgers and property documents - performing OSV (Original Seen and Verified) of documents.
- Prepare basic CAM (Credit Appraisal Memo).
- Take reference checks of customers from local market and existing customers.
- Follow policies and procedures as laid down by the bank.
- Portfolio management - visit delinquent cases, collect EMIs of delinquent cases in collaboration with the collections team.
- Maintain and stop early delinquency/non-starter cases in the portfolio; decide the treatment of such cases wisely.
- Maintain least OTC/PDD pendency and ensure timely clearance of the same.
- Maintain non-RPDC portfolio - ensure all cases of the portfolio are ACH.
- Maintain and collect fresh bouncing EMI with charges as mentioned in policy.




- Correct the operational errors and get 100% cases repayment in Non-PDC mode.
- Collect fresh data from open marketing activities for telecalling and self-sourcing.
- Follow leads generated from data received from the telemarketing team.
- Complete documentation, file agreements, formats and other formalities for disbursement of cases.
- Clear queries from credit, Ops, Legal, Valuation, etc.
- Timely submission of daily MIS and sourcing data to the reporting authority.

Additional Responsibilities

- Provide true and fair opinion based on the customer's interaction.
- Clear queries of customers - clarify final ROI, Fees, Charges, and all other terms of the case.
- Do not get involved in any financial/non-financial transaction with the customer.
- Maintain decency and good behaviour while dealing with the customer, visiting property, especially while taking photos of the house and surroundings with permission of the customer.
- Conduct customer reference checks with utmost sincerity and maturity - goodwill of the client should not be hampered - not disclose any financial or personal information of existing / current clients with any ( existing / prospective clients ) or any 3rd party.

Required Work Experience

- Industry: BFSI
- Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
- Years of experience: 0 to 3

Key Performance Indicators

Business Volume, Average Ticket size, Boarding rate

Required Competencies

- Ownership and accountability for results




- Customer-centric mindset and actions
- Adept at handling digital business apps and software
- Hard work and detail-orientation
- Eager to learn and grow as a banking professional
- Positive mindset, ethical and high integrity
- Bias for Action and Urgency

Required Knowledge

- Aptitude for lead generation
- Target Market Knowledge - Local Area geography familiarity
- Familiarity with Digital applications
- Detailed data collection/recording

Required Skills

- Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
- Relationship Management - Client-Centric Approach, respectful
- Sales Forecasting & Reporting

Required Abilities

- Physical: Physical fitness
- Mental agility
- Ability to do extensive field travel/work
- Ability to handle work pressure and demanding clients
- Other: Valid Two-Wheeler Driving License
- Personal 2-wheeler
- Own Smartphone
- Track record of past employment
- Positive reference check and clear civil report

Work Setting Details: 90% - Field, 10% - Office

Specific requirements

- Travel: High
- Vehicle: 2-wheeler
- Work Permit:

Other details

- Pay Rate:
- Contract Types: Permanent
- Time Constraints: Flexibile workhours as per business requirement
- Compliance Related: Aherence to Code of Conduct policy of the bank Non-disclosure of confidential information about bank, clients Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
- Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Associate LAP (Jaipur)
🏢 AU Small Finance Bank
📍 Jaipur