Job description:We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. Freshers are also eligible, possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.

- Key Responsibilities:
- Respond to customer queries promptly and professionally through live chat.
- Provide accurate information and resolve customer concerns while maintaining high service standards.
- Handle multiple chat conversations simultaneously with efficiency and accuracy.
- Escalate complex issues to the appropriate team when required.
- Maintain detailed and accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.
- Adhere to company policies, processes, and compliance guidelines.

- Eligibility Criteria:

- Freshers are Eligible
- Excellent written English communication skills.
- Minimum typing speed of 30 WPM with good accuracy.
- Basic computer knowledge.
- Ability to navigate multiple applications.
- Strong problem-solving and customer service skills.
- Ability to multitask and work in a target-driven environment.

- Shift Requirements:




- Must be flexible to work night shifts and graveyard shifts.
- Willingness to work on weekends.
- Willingness to work in rotational shifts, if required.

- Transportation:
- Two-way cab facility will be provided for employees residing within the hiring radius.
- Transportation will be provided as per the company's transportation policy.

- Preferred Candidate Profile:
- Ability to work independently and as part of a team.
- Solid attention to detail.
- Good time management skills.
- Quick learner.
- Ability to adapt to changing business requirements.

- Education:
- Any Graduate or Undergraduate, as per company eligibility criteria.

- Benefits: Competitive salary.
- Two-way cab facility within the hiring radius.
- Career growth and learning opportunities.
- Employee engagement activities.

- Contact Details: Name: Naaz
- Phone Number: (phone hidden)
- Email: [email protected]

- - Application Instructions:

- Candidates are requested to mention HR Naaz when scanning the QR code at the office.
- Candidates should also mention HR Naaz on top of their resume.

📌 Walk-in || Mega Walk-in Drive For International chat process (Hyderabad)
🏢 IntouchCX
📍 Hyderabad