Role:
Manage customer onboarding, KYC, product demonstrations, service delivery, and relationship management while generating referrals and cross-selling relevant financial and travel-related products.
Key Responsibilities:
- Handle customer onboarding, KYC, activation, and fulfilment of pre-booked leads.
- Conduct product demos and explain features and benefits clearly.
- Promote relevant cross-sell products such as forex cards, travel insurance, eSIM, and forex cash.
- Build strong customer relationships and generate referrals.
- Resolve customer queries and coordinate escalations when required.
- Maintain updated product and process knowledge.
- Deliver a professional and customer-focused experience during field visits.
Requirements:
- Bachelors degree in any discipline.
- 0–3 years of experience in customer-facing sales or service roles.
- Good communication skills in English, Hindi, and the local language.
- Solid interp