- Handle US vendor calls, emails, and text messages.
- Convey accurate and relevant information to clients and other stakeholders.
- Manage the lifecycle of order requests within defined timelines as per SOPs.
- Resolve client/vendor queries over calls and manage the order queue as per SLA.
Preferred candidate profile
- Flexible to work in US shift schedules, with prior US shift experience preferred.
- A Graduate with Minimum 3 plus years of experience in an international KPO / BPO Process would be preferred.
- Excellent oral and written communication skills for US interactions.
- Solid skills in handling emails, text messages, and multitasking.
- Proactive problem solver with the ability to understand and interpret client requirements.