- Respond to customer inquiries and concerns via email in a professional, clear, and empathetic manner.
- Provide accurate and detailed information regarding our products and services.
- Maintain thorough documentation of customer interactions and ensure timely follow-ups.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Adhere to response timelines, communication standards, and company policies.
Preferred candidate profile
- Excellent written communication skills with strong attention to tone, clarity, and professionalism.
- Prior experience handling email-based customer communication and familiarity with email management tools.
- Solid problem-solving skills with a customer-first approach.
- Ability to multitask, prioritize responsibilities, and work efficiently.
- Preferred: Background in English language teaching, communications, customer service, or related fields.
📌 Customer Care Executive (Mumbai)
🏢 Fourc Gemtech
📍 Mumbai
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