Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).
- Robust understanding of risk management frameworks and compliance standards.
- Experience with incident management and problem resolution processes.
- Familiarity with IT service management best practices.
- Ability to analyze and interpret data to inform decision-making.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).
- This position is based at our Pune office.
- A 15 years full time education is required.

📌 Application Support Engineer (Mumbai)
🏢 Cloudxtreme
📍 Mumbai