Job Summary:

The Student Support Executive is responsible for managing student interactions via calls, resolving their queries effectively, and ensuring timely support throughout their academic journey. This role is performance-driven and requires daily adherence to call targets and service standards.

Key Responsibilities:

- Handle incoming and outgoing calls to students with a daily goal of
- Minimum 80 connected calls per day
- Outbound calls 150+

- Address and resolve student concerns related to courses, programs, admissions, exam processes, and academic support
- Provide transparent and accurate information about services, policies, and timelines
- Escalate complex or unresolved queries to the senior team promptly, following the escalation matrix
- Maintain detailed, accurate, and updated records of all interactions in the CRM system




- Follow communication scripts and service protocols to ensure a consistent student experience
- Coordinate with internal departments (academics, operations, finance) as needed for resolution

Required Skills and Competencies:

- Excellent verbal communication and listening skills
- Empathy and problem-solving abilities
- Basic knowledge of student lifecycle or academic operations (preferred)
- CRM handling and call documentation experience
- Time management and ability to meet daily call performance metrics

Preferred Qualifications:

- Graduate in any discipline
- 02 years of experience in student support, call centers, or customer service
- Prior experience in EdTech or education domain is a plus.

📌 Walk-in || Student Support Executive (Mumbai)
🏢 Jaro Education
📍 Mumbai