- OS installation from USB devices or network boot,
- VPN client configuration and support for remote users,
- Password reset, expiry, recent users, deletion of users in active directory,
- Printer installation, configuration and support - both USB & Network,
- Hardware trouble shooting of desktops & laptops,
- Knowledge of components like hard disk, rams, processors, motherboard in computer,
- Ticketing tool for call logging & call analysis,
- Follow-up with end users to provide status updates,
- Coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
- Maintaining IT Asset inventory,
- Coordinate with vendors to procure IT related equipments or peripherals,
- Antivirus support,
- Remote session for out of office users,
- Familiar with Windows OS & MS Office,
- Email setup in MS Outlook (IMAP & POP account knowledge),
- Basic network troubleshooting like LAN & Wi-Fi,




- User data backup & restore,
- Ms office O365 support & experience in teams & Onedrive,
- Setting up laptop with projector & conferencing equipments
- Basic support on Macbook & other Apple devices.
- MDM (In tune L1) & VDI (VMware, citrix etc)

'* understand domain & how to add workstation in domain

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📌 Desktop Support Engineer (Mumbai)
🏢 ITMantra TechIntellect
📍 Mumbai