International voice-based Service Desk role handling L1 IT support. Manage inbound calls, log and resolve tickets using ServiceNow, troubleshoot AD, VPN, Citrix, VDI, RSA issues, meet SLAs, ensure first call resolution in 247 WFO shifts
Required Candidate profile
Customer-focused IT support analyst with international voice experience, strong communication, troubleshooting skills, ticketing exposure, and ability to manage high call volumes in rotational shifts.