- Manage daily operations of the contact center, ensuring efficient handling of customer queries and issues.
- Oversee sales operations, including lead generation, conversion rates, and customer satisfaction metrics.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
Job Requirements :
- 5-15 years of experience in BPO/Call Center Operations or related field.
- Proven track record in managing international process flows for multiple clients simultaneously.
- Solid understanding of SLA management principles and ability to develop effective SLAs for customers.
- Excellent knowledge of Sales Process, Customer Service Operations, Contact Center Operations.
📌 Operations Manager (Noida)
🏢 Telus International
📍 Noida
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