- Manage and maintain relationships with multiple client stakeholders and points of contact (POCs).
- Act as the primary liaison between clients, recruitment teams, and internal stakeholders.
- Ensure smooth delivery of staffing requirements and resource fulfillment.
- Coordinate team costing, budgeting, and resource planning activities.
- Monitor account performance and identify opportunities for account growth and expansion.
- Conduct regular client reviews and provide status updates on ongoing engagements.
- Resolve client concerns proactively and ensure high levels of customer satisfaction.
- Collaborate with recruitment and delivery teams to meet hiring targets and service-level commitments.
- Prepare reports, forecasts, and account-related documentation as required.
Required Skills & Qualifications
- 5-10 years of experience in Domestic IT Staffing and Account Management.
- Proven experience managing enterprise accounts and multiple client stakeholders.
- Robust understanding of staffing lifecycle, resource planning, and recruitment operations.
- Excellent communication, negotiation, and relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
Preferred Qualifications
- Experience managing large IT services clients.
- Exposure to team costing, budgeting, and workforce planning.
- Ability to build long-term client relationships and drive account growth.