- Take responsibility for achieving monthly branch sales and business targets in immigration.
- Lead, motivate and develop the immigration team to achieve common business goals.
- Recruit and interview Immigration Consultants and support their training, performance and professional development.
- Lead by example in client counselling, follow-ups and sales closures.
- Support team members in closing complex or high-value cases and achieving their individual targets.
- Maintain professional discipline, team standards and a positive working environment.
- Monitor daily performance, review lead and conversion activity, and submit daily business reports to the reporting manager.
- Build strong client relationships through excellent communication, skilled counselling and consistent follow-up.