- Call service providers and conduct video audits for Full Home Cleaning services across India.
- Evaluate the quality of work through a room-by-room/area-wise video inspection as per SOP.
- Identify quality gaps and guide providers on required corrections or re-cleaning.
- Connect with customers after the audit to check customer satisfaction and resolve concerns.
- Ensure cases are properly documented and closed within the defined TAT.
- Track and report recurring quality issues and support process improvement.
Requirements
- Graduate or equivalent.
- Good communication skills in English and Hindi.
- Comfortable with phone/video calls and basic Excel/Google Sheets.
- Solid attention to detail and customer-service orientation.
- Prior experience in quality, customer support, operations, or auditing is preferred.