- Manage customer relationships and ensure customer satisfaction.
- Handle customer queries, complaints, and feedback.
- Resolve customer issues and escalations.
- Maintain customer and CRM records.
- Manage loyalty programs and customer engagement.
- Handle corporate, catering, gifting, event, and individual orders.
- Prepare menus based on customer needs and budget.
- Manage orders from booking to delivery and follow-up.
- Handle B2B and corporate clients and maintain positive relationships.
- Coordinate with Production, Kitchen, Logistics, Finance, Sales, Marketing, and Retail teams.
- Ensure correct billing, invoicing, payments, and daily reconciliation.
- Support outlet operations and maintain service standards.
- Coordinate product launches, promotions, and marketing activities.
- Maintain product records, shelf-life details, and website updates.
- Manage online and third-party platform orders.
- Coordinate with vendors when required.
- Prepare CRM, sales, and operational reports.
- Monitor service quality and customer satisfaction.
- Support sales growth and business development.
- Find ways to improve customer experience and operational efficiency.