Lead a team of Analysts and ensure delivery of quality, productivity, and client commitments. Review and validate RCA findings across audits, disputes, and escalations.Analyze dispute trends, overturn patterns, and quality variances
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Distinguish between policy gaps, training gaps, reviewer errors, tooling issues•Coach analysts on RCA methodologies, policy interpretation
team handling exp required
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📌 Quality Team Lead (Delhi)
🏢 Em Sol Co In
📍 Delhi
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