COORDINATOR WITH LIAISON OFFICER ,tender knowledge with construction work knowledge or PWD , CPWD and DMRC etc.
We are looking for a dedicated and organized CRM Coordinator to manage customer interactions, oversee lead follow-ups, and ensure seamless communication between clients and internal teams. The ideal candidate will maintain clean customer databases, track inquiry pipelines, and enhance overall client satisfaction. Key Responsibilities • Lead & Pipeline Management: Track daily inbound/outbound leads, assign inquiries to respective teams, and ensure timely follow-ups. • Customer Support & Communication: Handle client inquiries via phone calls, emails, and WhatsApp; address queries and resolve basic escalations promptly. • Database Management: Maintain and regularly update customer records, call logs, and deal statuses in the CRM software/Google Sheets. • Team Coordination: Coordinate between sales, operations, and management teams to ensure smooth service delivery and query resolution. • Reporting: Prepare daily and weekly activity reports covering lead status, conversion rates, and pending follow-ups.