The Virtual Relationship Manager (VRM) is responsible for generating new business through leads, contacting prospective and existing customers, explaining suitable insurance products, and achieving assigned sales and revenue targets. The role also involves building and maintaining solid customer relationships, handling customer queries, providing pre- and post-sales service, identifying cross-selling and up-selling opportunities, and generating repeat and referral business. The VRM must ensure compliance with company policies and applicable regulatory requirements while maintaining high standards of customer service and business performance.