Director – Operations | Big Vehicle Location:
Gurgaon |
Work from Office
About the Role We are looking for an experienced
Director – Operations
to lead and scale the
Big Vehicle Business
at Pidge.This role will own the end-to-end operational performance of the Big Vehicle segment, driving
network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence .
The ideal candidate should have solid experience in
commercial vehicle / transportation / fleet / logistics operations , with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes. Key Responsibilities Own the
end-to-end operations
of the Big Vehicle business, including fleet, fulfillment, and service delivery. Drive
capacity planning, vehicle utilization, fleet productivity, and turnaround time
across the network. Build and scale a strong
fleet partner / transporter ecosystem
to ensure reliable vehicle availability. Lead operational performance across
customer fulfillment, allocation, dispatch, trip execution, and delivery . Develop strategies to improve
revenue, contribution margins, utilization, and operational efficiency . Establish and monitor key operational metrics such as
vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence . Partner closely with
Sales, Revenue, Product, Technology, Finance, and Customer Success
teams to align operations with business objectives. What We’re Looking For 12+ years of experience
in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses. Strong experience managing
large-scale vehicle/fleet operations , preferably in the
Big Vehicle / B2B transportation
segment. Strong understanding of
fleet economics, vehicle utilization, pricing, capacity planning, and network operations .
📌 Director – Operations Big Vehicle (Mumbai)
🏢 Pidge
📍 Mumbai