Director – Operations | Big Vehicle Location:

Gurgaon |

Work from Office

About the Role We are looking for an experienced

Director – Operations

to lead and scale the

Big Vehicle Business

at Pidge.This role will own the end-to-end operational performance of the Big Vehicle segment, driving

network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence .

The ideal candidate should have solid experience in

commercial vehicle / transportation / fleet / logistics operations , with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes. Key Responsibilities Own the

end-to-end operations

of the Big Vehicle business, including fleet, fulfillment, and service delivery. Drive

capacity planning, vehicle utilization, fleet productivity, and turnaround time

across the network. Build and scale a strong

fleet partner / transporter ecosystem

to ensure reliable vehicle availability. Lead operational performance across





customer fulfillment, allocation, dispatch, trip execution, and delivery . Develop strategies to improve

revenue, contribution margins, utilization, and operational efficiency . Establish and monitor key operational metrics such as

vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence . Partner closely with

Sales, Revenue, Product, Technology, Finance, and Customer Success

teams to align operations with business objectives. What We’re Looking For 12+ years of experience

in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses. Strong experience managing

large-scale vehicle/fleet operations , preferably in the

Big Vehicle / B2B transportation

segment. Strong understanding of

fleet economics, vehicle utilization, pricing, capacity planning, and network operations .

📌 Director – Operations Big Vehicle (Mumbai)
🏢 Pidge
📍 Mumbai