Job Title: Support Engineer (0-3 Years Experience)

Location : Remote Employment Type : Full-time

Are you passionate about technology and enjoy solving complex problems? We’re looking for a

Technical Support Engineer

to join our team and help us provide top-notch support for our solutions. If you’re a proactive individual with excellent communication skills and a knack for troubleshooting, we’d love to hear from you!

Key Responsibilities: • Respond to and resolve customer queries in a timely and effective manner through various communication channels (sms, whatsapp, rcs and phone). • Monitor and maintain the health of applications, systems, and infrastructure, ensuring high availability and performance. • Identify, troubleshoot, and resolve issues in collaboration with the development and operations teams. • Document technical solutions, common issues, and FAQs for internal and customer reference. • Participate in root cause analysis to ensure timely resolution of recurring problems. • Assist in onboarding new customers by setting up configurations and providing guidance.

Requirements: • 0-3 years of experience in a technical support or similar role. • Bachelor’s degree in Computer Science, Information Technology,



or a related field (or equivalent practical experience). • Basic knowledge of programming/scripting (e.g., Python, Bash, or similar). • Familiarity with REST APIs, databases (SQL/NoSQL), and Linux/Windows systems. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Ability to work independently and manage priorities effectively in a fast-paced environment.

Preferred Qualifications: • Experience with cloud platforms (e.g., AWS, Azure, GCP) or container orchestration tools (e.g., Kubernetes). Azure experience preferred. • Knowledge of networking concepts and protocols. • Experience working with monitoring and logging tools.

What We Offer: • An opportunity to work with a dynamic and collaborative team. • Exposure to cutting-edge technologies and exciting projects. • Continuous learning and growth opportunities. • Competitive salary and benefits.

If you’re ready to kickstart your career in a supportive and cutting-edge environment, apply now and be part of our journey!

How to Apply:

Submit your resume and a brief cover letter highlighting your interest and relevant skills to

📌 Technical Support Engineer (Mumbai)
🏢 ContactWise
📍 Mumbai